Frequently Asked Questions
Everything you need to know about shopping with us.
How long does shipping take?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We accept returns within 30 days of delivery for most items. Products must be in original condition with tags attached. Please note that certain items like earrings and beauty products are final sale for hygiene reasons.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer Buy Now, Pay Later options?
Yes, we support several flexible payment methods including Afterpay, Klarna, and Shop Pay, allowing you to split your purchase into interest-free installments.
How do I know what size to order?
Each product page features a detailed size guide and 'Fit Notes' to help you choose. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we have a very small window for changes. Please contact our customer service team immediately, though we cannot guarantee modifications once processing has begun.